When you receive criticism — even if it’s hard to hear — pause, listen until the end, and thank the person who spoke; choose one small thing to improve and try to apply it next time.

Instead of defending yourself or arguing, try to respond briefly and humbly: 'I heard, you are right, I will improve' — and turn every criticism into an opportunity to improve and become a better person.

In every challenge that arises today, find one way to say 'can' instead of 'cannot'.